CONTEXT
Vaccination platforms have been one of the most common solutions in the world to increase the vaccination rate.
The problem we started from:
The vaccination platform in Romania is not well built enough to meet such an urgent need as Pandemic Covid 19, so updates based on a UX process are welcome.
Challenge
Finding solutions to improve the vaccination platform.
Building a proposal that is accessible and inclusive, easy to use and friendly, that improves the current functionality from the point of view of experience use and add relevant required functionality.
TEAM
(Ioan Mari, Paul Margineanu, Nicoleta Roșu & Dan Mihali)
Organization model
weekly meetings on Zoom
whatsapp group messages
We followed together the whole UX process from generating assumptions, research, ideations and testing
The exception is the wireframing prototyping part
Personal responsabilities
identification of platforms for questionnaire
centralization data from questionnaires and interviews
Limitations
we could not have access to family doctors or state administrative institutions
small number of respondents from rural areas
UX PROCESS STEPS
Assumptions & hypotheses
Research (quantitative & qualitative)
Confirmation / infirmation of assumptions & hypotheses
Define user person
Ideation
Storyboard, Wireframes & Prototype
UsabilityTesting
High fidelity prototype
CONCLUZIONS QUANTITATIVE RESEARCH
108 RESPONDENTS
Out of 79 respondents, 30 stated that they used the platform, followed by 22 of the respondents who do not know the platform.
20 out of 30 respondents were of the opinion that the platform is a good programming solution.
Most said that the most difficult thing in the programming process was identifying the number of available places and finding a vaccination center nearby.
We found out that 18 out of 30 respondents scheduled other people.
STORYBOARD, USERFLOW, WIREFRAMES, LOW FIDELITY MOCK-UPS
CONCLUZIONS QUALITATIVE RESEARCH
5 INTERVIEWS
Which of the information did you look for and did you find difficult on the platform?
- about the type of vaccine at the center where I was scheduled
- places available in nearby vaccination centers
- login
What additional forms of support from the vaccination platform would help you during the platform programming process?
- guidelines
- daily information on technical problems in vaccination centers
What do you think about the use of CNP in registration on the vaccination platform?
,,I didn't have a problem to use my CNP (identification personal number cod)"
Any tips for those who manage this platform?
- information communicated more through video, infographics adapted to people with special needs
- to be responsive
- information with login in a single interface.
USER PERSONA
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CONCLUZIONS
What is missing
mobile version
,,Last minute" rezervation
What's next:
high fidelity prototip
UI prototype
What I learned:
to be more organized in my work process
the user can have solutions to the problem
teamwork brings much more value in a project
THANK YOU
Tudor Juravlea & Iulian Corunga (my mentors)
Nicoleta Rosu, Paul Ovidiu Margineanu, Dafor your always relevant points of view and for the energy you brought to the team.
Thanks to everyone involved in my project usability testers, Google, Facebook, Whatsapp, mom and dad.
